Clinic deskClinic WhatsApp inbox
The reply stays next to the 4:30 PM row.
Patients answer on WhatsApp. The front desk sees the thread, the doctor, and the procedure together. Quick replies cover confirm and reschedule. Anything clinical waits for a person.
Replies inside the 24-hour service window are ordinary messages. They are not billed as templates.
Staff share the inbox. They do not share a handset, and they do not see the WhatsApp access token.
Keyword replies can cover hours, fees, and address. Medical questions are handed to the desk.
Put tomorrow’s list on one desk.
Staff who already have a login can open the desk. New clinics book 15 minutes and we send an invite. Messages stay on the official WhatsApp Business API.