Clinic deskLong procedures
Call only the unread rows before a two-hour appointment. Do not dial the patients who already replied YES.
Dental
An empty chair costs more than a missed call.
Root canals, cleanings, and aligner reviews need a confirmed slot. Clinic desk sends the utility reminder and keeps the reply on that visit so the front desk can refill the chair in time.
Recalls
A six-month recall is a utility template about a due visit, not a catalogue message.
Same number
Patients reply on the clinic WhatsApp they already have saved. The desk does not add a second unofficial line.
Put tomorrow’s list on one desk.
Staff who already have a login can open the desk. New clinics book 15 minutes and we send an invite. Messages stay on the official WhatsApp Business API.